Plan routes with context
Bring scheduled stops, delivery windows, and starting locations into a route plan your team can review.
DELIVERY OPERATIONS, IN SYNC
One workspace for every delivery.
Set up your retailer workspace and keep route planning, dispatch, and drivers connected.
Set up your workspace
Preview your retailer address and administrator username.
SAMPLE WORKSPACEToday at a glance
PREVIEW SAMPLE ROUTES · DEMO GPS
Route 06Chris M. · 8 stopsReady
Route 12Alex R. · 7 stopsIn progress
Route 18Sam T. · 6 stopsReview
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One clearer flowFrom route plan to doorstep
ONE CONNECTED DELIVERY FLOW
See the whole day, not just the next stop.
Bring the handoffs around home delivery into one shared workspace.
Keep dispatch in sync
Give dispatchers a shared view of route readiness, driver progress, and delivery details that need attention.
Make updates easier to follow
Bring customer preparation, delivery status, and driver notes closer to the same stop record.
A SIMPLE DAY-OF FLOW
From planning to the front door.
Give each person the information they need for the next handoff.
Prepare the planReview scheduled deliveries and organize them into routes.
Coordinate the teamShare route status, stop details, and review items with dispatch and drivers.
Close the loopKeep delivery progress and customer-facing updates connected to the stop.
READY TO TAKE A LOOK?
Step into the Envoy workspace.
Explore the delivery flow using sample records in this preview.
Company profileOperational details for this browser preview+
Company details
Add the business details your team needs.
Today’s operations
Track deliveries, route status, driver progress, and customer prep.
28Across 4 routes
4Potential access conflicts
21Customer details complete
3Updated just now
Driver to assess onsite · Order ENV-80241
Customer reported a 34″ narrow opening. The listed shipping carton is 36.2″ wide. This is an estimate-based review prompt, not a cancellation. The driver should assess the doorway and delivery path onsite.
Delivery queue
Recent orders that need dispatcher attention
| Order / customer | Appliance | Window | Fit check | Status |
|---|
Today’s routes
Dispatch readiness by route
06
North ColumbiaDriver: Chris M. · 8 stops
12
Downtown / WestDriver: Alex R. · 7 stops
18
LexingtonDriver: Sam T. · 6 stops
Fit-check completion
Customer prep status for today
Readiness submissions82%
23 of 28 customers have completed their delivery prep link. One link expires tomorrow.
Route planning
Choose a day, assign stops, review each route, then post the plan.
Scheduled stop map
Select stops on the map, then choose a truck.
No scheduled deliveries for this date and category.
Store / Back of StoreWarehouse0 stops visible on map
Trucks 01–50
Truck color shows its load: red is empty, yellow has stops.
Profile preferences are saved in this browser preview.
Drag stops to assign them. Open a truck to review and sequence its route.
Assign stops to trucks before finalizing.
Posted routes
Grouped by truck for this selected date and location.
No routes posted for this day.
Stops remain on the map
Move them into Not Routed to continue.
These stops will not be assigned to a truck. They’ll be listed in Not Routed so dispatch can review them.
Dispatch
Resolve fit questions, assign ready orders, and follow stops in progress.
Posted routes by truck
Routes posted for this location appear here for every dispatcher signed in at the location.
No routes posted yet. Build a route in Route planning, then post it here.
4Fit / access questions
21Prep info received
3Driver app active
3Proof captured
Route 06 delivery windows
Set by the route planner · locked in the driver’s Out for Delivery view
Each following stop starts 30 minutes later. The latest window is 4:00 PM–8:00 PM.
First stop: 7:00 AM–11:00 AM · Last stop: 10:30 AM–2:30 PM
Add service call to Route 06
Store or dispatcher intake · service work appears on the driver manifest
Needs fit review2
Ready to assign2
On route2
Delivered / Completed0
Deliveries
Each delivery links order details, customer prep, and a driver stop.
| Order / customer | Appliance | Delivery window | Route / driver | Fit review | Status |
|---|
Drivers and routes
Add drivers to a route, then assign or reassign deliveries from the Dispatch.
Add a driver to a route
Usernames follow base_tenant@envoydispatching.com. Use a division-prefixed base such as LSdriver1123, then add the retailer tenant key.
How assignments work
Manage the roster, then dispatch existing orders
1
Add drivers hereChoose their route and create a driver roster record.
2
Open DispatchUse the assignment menu on each delivery card.
3
Changes update the orderThe route and driver appear on the delivery record.
Driver roster
Drivers currently available for route assignments
| Driver | Username | Phone | Current route | Deliveries |
|---|
Driver app
Enter your Envoy username and PIN to open your assigned stops.
Driver sign inChris M. · 8 stops · 6:42 AM
CM
Stop 1 of 8
Jordan M.
Order ENV-80241
No additional order notes.
Pre-load item photos2 photo minimum
Take at least two photos of items being loaded. Items marked Not loaded do not need photos. 0 added · minimum 2
No pickup photos added.
Preview only: photos stay in this browser and show local add time.
What the driver sees before the stop
Customer-submitted context appears on the assigned delivery
1
Product dimensionsModel and shipping-carton dimensions tied to the order
SKU2
Measured access pointsNarrowest doorway, turn, stairs, elevator, and customer notes
Form3
Customer photosPrivate photo links delivered with the stop briefing
Photo4
Exception flagPotential conflicts rise to dispatch before the crew unloads
ReviewFit Assist preflight
SKU-aware measurement comparison · prototype
ENV-80241 needs a second look
The reported opening is 2.2 in narrower than the carton width. This is a review prompt only: it does not cancel or block the stop. Keep the delivery active and have the crew assess the actual path on-site. Use safe, approved options to complete delivery; never force the appliance. If it still cannot pass safely, log the actual obstacle and coordinate the next step with dispatch. This prototype does not run photo AI or make a fit decision.
Route status
Driver actions update the dispatcher preview
Completed stops3 / 8
In a connected version, driver updates sync through the delivery system and support offline capture.
Customer delivery link
Preview delivery preparation and single-order tracking.
Envoy
Preview · link ENV-80241Let’s get your delivery ready.
Confirm a few details so your delivery team can prepare for your home.
Your order
36″ French door refrigeratorModel RF36X · Order ENV-80241Delivery window · Thu, Nov 5 · 8–10 AM
Delivery readiness 0 of 3 complete
Measure the narrowest openingInclude any tight hallway turns along the way.
Tell us about stairs or elevator accessHelp the crew plan for your building.
This is a date request, not a confirmed appointment. Delivery dates and times depend on route availability; the delivery team will contact you to confirm. No time is promised here.
Don’t have a tape measure?On supported phones, a guided camera depth scan can estimate doorway width and height. Review the estimate before it’s shared with your delivery team.
AR scan requires a compatible phone
Scan preview
This web demo can’t access AR depth sensors, so it hasn’t measured your doorway. In the Envoy mobile app, the guided scan would capture the frame, show estimated width and height with a confidence level, and ask you to confirm or retake it. You can still upload a photo and enter a measurement manually.
This web demo can’t access AR depth sensors, so it hasn’t measured your doorway. In the Envoy mobile app, the guided scan would capture the frame, show estimated width and height with a confidence level, and ask you to confirm or retake it. You can still upload a photo and enter a measurement manually.
Choose a photo · stored only in this preview
Preview submission received. A live Envoy app would attach these details to the matching delivery and show them to the assigned driver. This demo sent nothing.
Your details are shared with the delivery team for this order. A fit warning does not cancel your delivery. The crew will assess access at your home and attempt delivery using safe, approved options. If the item still cannot pass safely, they will document the issue and coordinate next steps.
Delivery details
Thursday, November 5
8:00–10:00 AM
Hidden in this preview
Demo Delivery Co.
Why we ask
A measurement and a photo can help your delivery team spot tight access before delivery day.
Questions about your order? Contact the retailer listed on your purchase confirmation.
ORDER ENV-80241
En route · sampleYour delivery is on the way
Only this delivery and its route are shown.
Delivery vehicleYour address
Sample route · location not liveCreate a delivery
Add an order to the workspace and generate a customer-specific prep link.
Order and delivery details
In a connected version, these fields arrive automatically from the retailer’s order feed.
What happens next
1
Order record is createdRetailer order and line item IDs anchor the customer link.
2
Customer gets a private linkProduct and delivery information are already filled in.
3
Readiness info joins the deliveryMeasurements and photos are associated to the matching stop.
4
Driver sees the stop briefingPotential fit conflicts are review prompts. Stops remain active for an on-site delivery attempt.
Fit flags are review prompts
Carton dimensions and customer measurements help surface potential conflicts. The warning never auto-cancels the stop. The crew still attends and attempts delivery, then confirms the actual fit and route on-site. If no safe approved method works, they document the obstacle and coordinate with dispatch.
Import a delivery manifestAdd multiple stops from a CSV file, review issues, then import the valid rows.+
Required columns: order_id, customer_name, address, time_window_start, time_window_end.
Choose a CSV file to preview its stops.
Delivery insights
Today’s delivery outcomes, time-window performance, and location checks by vehicle.
Vehicle performance
Compare completion, service exceptions, and delivery checks for today.
| Vehicle | Assigned | Completed | Failed | Past window | Location unverified | Avg. location variance | Completion rate |
|---|---|---|---|---|---|---|---|
| Truck 06Chris M. | 31 | 27 | 1 | 1 | 1 | 22 m | 87% |
| Truck 12Alex R. | 29 | 25 | 1 | 1 | 1 | 19 m | 86% |
| Truck 18Sam T. | 26 | 20 | 1 | 2 | 0 | 26 m | 77% |
| Fleet total | 86 | 72 | 3 | 4 | 2 | 22 m avg. | 84% |
Location checks
Completed stops compared with the 150 m arrival check.
Verified completions70 / 72
2 completions need review · Average drop-off variance: 22 m
Time-window performance
Completions after the customer’s promised window.
95%82 of 86 stops completed within the window
Fleet vehicles
Keep vehicle details, capacity, and temporary assignments up to date.
Vehicle directory
Find a vehicle by unit, plate, make, or model.
Add a vehicle
Record a fleet vehicle or create a temporary assignment.
Vehicle activityLocation history and route events · sample data+
Vehicle activity
View sample locations, review route history, and record a dispatch check-in.
Latest positions
Execute vehicle order
Route confirmation
Capacity profilesSaved weight, volume, item, and revenue limits+
Vehicle capacity profiles
Save limits for weight, volume, items, and revenue.
Vehicle profilesVehicle dimensions and operating limits+
Vehicle profiles
Set physical specifications, operating limits, and fuel details.
Facilities
Manage stores, depots, and operating locations used in route planning.
Facility directory
Search, filter, and inspect saved locations.
Create facility
Save a location for route planning.
Address groups
Save contact filters, adjust their rules, and preview nearby stops on a map.
Saved groups
Choose a group to find or edit its rules. Use arrows to change display order.
Create an address group
Set simple rules to find the contacts you need.
Group cluster preview
Preview matching contacts on the map and group nearby stops.
Create deliveries from contacts
Choose matching contacts and add them as deliveries.
Location types
Organize addresses with reusable parent and child types.
Location service-time patterns
Preview expected service-time volume by day and hour.
LowerHigher· Example values only; live location history is not connected.